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CALL US NOW :

610-644-6251

LOCATION ADDRESS :

11 Industrial Blvd, Paoli, PA 19301

Patient Portal FAQs

Patient Portal Guide

  • GO TO greatvalleyneuro.com
  • Select “Patient Portal“,  Button On Top Right Of Screen
  • Select “Activate Account“, Blue Button
  • Scroll Down If This Button Is Not Seen At First
  • Enter All Information
  • Last Name Is Entered First
  • Create A Login And Password

 

IT IS IMPORTANT TO KEEP YOUR LOGIN AND PASSWORD INFORMATION AS YOU WILL NEED IT TO ACCESS THE PORTAL

  • Activation Code
  • If You Received An Email From The Office, This Contains The Activation Code. If You Did Not, Please Call The Office And They Will Provide Code
  • Once All Areas Have Been Filled Out, Select “Submit
  • If There An Error, Ensure The Following Are Correct
  • Name (Last Name Is First) And DOB
  • If There Is Continued Error, Please Contact The Office
  • You May Be Prompted To Update Your Demographic Information
  • Once Demographic Info Updated, You Are Successfully In The Portal
FAQ

Patient Portal FAQs

FORGOT LOG IN:

1. GO TO greatvalleyneuro.com

2. SELECT”Patient Portal”, BLUE BUTTON ON TOP RIGHT OF SCREEN

3. SELECT “Forgot Login name”

4. ENTER ALL INFORMATION

5. CREATE NEW LOGIN NAME

6. SELECT “Submit”

 

FORGOT PASSWORD:

  1. GO TO greatvalleyneuro.com
  2.  SELECT “Patient Portal”,  BLUE BUTTON ON TOP RIGHT OF SCREEN
  3.  SELECT “Forgot password”
  4.  ENTER INFORMATION REQUESTED
  5.  INFORMATION REQUESTED WILL BE LOGIN NAME AND EMAIL
  6. EMAIL USED TO RESET PASSWORD MUST BE THE EMAIL ASSOCIATED WITH ACCOUNT.
  7. IF YOU NO LONGER HAS ACCESS TO THAT EMAIL,  PLEASE CONTACT THE OFFICE
  8. ANSWER SECURITY QUESTION
  9. IF YOU DO NOT KNOW THE ANSWER TO THE SECURITY QUESTION THAT COMES UP, OTHERS WILL APPEAR UPON INCORRECT ANSWER
  10. IF YOU DO NOT KNOW THE ANSWER TO ANY OF THE SECURITY

 

QUESTIONS, PLEASE CONTACT THE OFFICE.

  1. TEMPORARY PASSWORD WILL BE EMAILED TO YOU
  2. GO TO YOUR EMAIL AND COPY DOWN TEMPORARY PASSWORD
  3. IMPORTANT: DO NOT SAVE THIS TEMPORARY PASSWORD ANYWHERE AS IT WILL NOT BE USED AGAIN
  4. GO BACK TO greatvalleyneuro.com
  5. SELECT “Patient Portal”, BLUE BUTTON ON TOP RIGHT OF SCREEN
  6. ENTER THE LOGIN NAME AND SELECT “Sign in”
  7. ENTER THE TEMPORARY PASSWORD AND SELECT “Sign in”
  8. TWO POSSIBLE OUTCOMES
  9. YOU WILL BE IMMEDIATELY PROMPTED TO CHANGE YOUR PASSWORD.
  10. YOU WILL NOT BE PROMPTED TO CHANGE YOUR PASSWORD
  11. THE TEMPORARY PASSWORD WILL LOG YOU INTO THE PORTAL
  12. LOOK FOR YOUR NAME IN THE TOP RIGHT CORNER
  13. SELECT “Change password
  14. ENTER TEMPORARY PASSWORD UNDER “Current password”

Please contact the office for assistance. 610-644-6251

See Forgot Password.

Once successfully logged into the portal, go to the top right comer and choose “Edit Profile“. Then simply select “Change Email“.

Yes, if there are multiple caregivers for the patient and they would like access to the portal account they will need to be added as an “Authorized Representative”. Please contact the office and they will assist you in setting this up.

In order to achieve the best care for our patients, their family members and caregivers are given their own access to the patient’s portal as long as they are already designated on the patient’s HIPPA. Please contact the office if you wish to set up a portal account as a family member or caregiver. The patient must have their own portal account in order to add an Authorized Representative

Medical records of any kind do not automatically appear on our portal. If you would like a test result or visit summary sent to the portal, the office will need to manually send this information to the portal. Once sent to the portal, you will be able to access these documents by logging into the portal, selecting “Messages” and “Inbox”. When a new document is sent to the portal, it will populate in the “Inbox”. You will see a yellow/orange envelope next to black bold letters if the document is newly received. You should select the black bold letters to open the document, simply selecting the envelope will not open the document.

Log into the portal. Once on the portal home page, go to the top of the screen and select “Create Message” this is a blue button. Then select the provider, type the message and select “Submit”. The patient will receive an email when a response has been sent by the office.

At this time we do not offer online payment.

Log into the portal. Once in the portal, along the right side there will be options. Select the option “Account Info” and update the appropriate information.